Extended 30-Day Free Trial: Experience the full power of our Unified eCommerce Operations Suite and Smart Logistics Solution with no credit card required. Sign up by June 30th!

New One-Click Integrations: Seamlessly connect your ERP to Shopify, WooCommerce, and major logistics carriers—set up in under five minutes and start synchronising data instantly.

Introducing AI-Powered Demand Forecasting: Leverage machine learning to predict inventory needs, optimise stock levels, and reduce waste—now available across all Business and Enterprise plans.

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Help & support
Help & support

For help with a current product or service or refer to FAQs and developer tools

support@kromosys.com

Call Us
Call Us

Call us to speak to a member of our team.

hello@kromosys.com

(+94) 776 343 993

Business Department
Business Department

Contact the sales department about cooperation projects

sales@kromosys.com

Global branch
Global branch

Contact us to open our branches globally.

reach@kromosys.com

Get in touch

Do you want to know more or contact our sales department?

Visit the Knowledge Base
Visit the Knowledge Base

Browse customer support articles and step-by-step instructions for specific features.

Watch Product Videos
Watch Product Videos

Watch our video tutorials for visual walkthrough on how to use our features.

Get in touch with Sales
Get in touch with Sales

Let us talk about how we can help your enterprise.

Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Contact Us
Contact Us Support Center

Of course. To schedule a personalized live demo, please visit our Contact Us page or email sales@kromosys.com. We’ll tailor the walkthrough to your industry and use case.

Certainly. Kromosystems is fully web-based and responsive, working seamlessly across desktops, tablets, and smartphones. We also offer native iOS and Android apps for on-the-go access.

Yes—you can import XML sitemaps under SEO → Sitemap Management. Our system also supports CSV and TXT formats for bulk URL uploads.

Yes. You may cancel at any time from your Account Settings. Your subscription will remain active through the end of your current billing period, with no additional charges thereafter.

Log in to your account portal, navigate to Subscription Settings, and select the plan you wish to upgrade or downgrade to. Changes take effect immediately and will prorate on your next billing cycle.

Absolutely. We offer a 10% discount on all plans when you choose annual billing instead of monthly. The discounted rate is applied automatically at checkout.

All invoices are issued electronically by Kromosystems (Pvt) Ltd. You will receive them from billing@kromosys.com, and they include our Sri Lanka-based remittance details for bank transfers as well as links for online payments.

For any account-related concerns, please contact our Support team at support@kromosys.com or use the in-app Live Chat. We aim to respond to all inquiries within one business day.

If you choose not to renew, your account will enter a 30-day grace period during which you can still export data. After that, access to the ERP platform is suspended until you renew. Your historical data remains intact for up to 12 months post-suspension.

Yes. We offer a 30-day free trial with full access to core ERP modules. No credit card is required to sign up—you can explore all features risk-free before committing.

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and direct bank transfers (SWIFT/IBAN). For enterprise customers, we also support invoicing with net-30 payment terms.

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